Comcast Cable Return Equipment - agents

Online with prepaid shipping label.

Sign in and visit the equipment return page.

You must have your xfinity id and password to process your return online.

Initiate your return online and send your equipment back with a prepaid ups shipping label.

1) original phone rep.

I am returning a rental modem/router and tv box as we just moved.

— sign in and visit the equipment return page.

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange.

I used my own cable modem/router.

To return equipment to comcast xfinity, you will need the following:

Good luck on your move.

— comcast requires you to return all equipment within ten days of disconnecting service.

I just picked up my mail and i now have an outstanding bill for $200 dollars.

Exchange your existing equipment at an xfinity retail store.

— xfinity equipment can be returned to any ups store or xfinity store.

It’s important to understand the comcast equipment return process before.

Here's the bullet points of our adventure:

There is now way that i can.

— we recently moved outside of the xfinity service area, and would desperately like to return our equipment.

You can use this information to:

There are three options for returning your rented equipment:

The only thing they want back is the equipment they rent to you like the modem/router, cable box, flex device, etc.

— why do i keep getting texts to return xfinity equipment when i never had xfinity equipment!!??

I can’t tell which cables are ours and which cables are property of xfinity.

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— simple options to return xfinity equipment.

Should you need to return your rented equipment, there are a few ways to do so.

View your equipment information in your account.

For accessories, you have 30 days from your purchase date to start a.

If you don't, you can head directly to a ups store.

— be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how comcast knows who the equipment came from.

If you fail to do so, they will charge you the full retail value of the new equipment.

You can view the make, model and serial number of your tv box and modem in your account.

You must have your xfinity id and password to process your return online.

Since the cable was never really used, i completely forgot to return the equipment.

Is it ok if i am missing a cable.

The cable don’t need to be returned.

Use the return label in your getting started kit.